Booking Terms

SELF-SPONSOR BOOKINGS & PAYMENTS

All non-business bookings must be confirmed by making a payment using a credit/debit card at the time of booking. Spaces can be held provisionally without payment but will be released again for sale if payment is not recieived within 24 hours of the provisional booking acceptance.

Bookings can be confirmed by paying a deposit of £50 or 25% of the course value (whichever is the greater).  The remaining balance must be received by AIS Training within 2 full working days before the course commencement date. If the balance payment is not received within this period the booking may be cancelled and the deposit retained.

The following forms of payment are accepted:

  • Visa Credit
  • Visa Debit 
  • MasterCard
  • Maestro
  • BACS Transfer

For any course of more than 5 days in duration and all scaffolding courses the following special booking terms apply:

If a booking is made more than 4 weeks in advance of the course commencement date, the booking can be confirmed by paying a deposit of 50% of the full course value. The remaining balance must be received by AIS training within 2 full working days before the course commencement date. If the balance payment is not received within this period the booking may be cancelled and the deposit retained.

If a booking is made within 4 weeks of course commencement date, the full balance of the course must be paid at the point of booking.

All deposits are non-refundable or transferable other than in exceptional circumstances at the sole discretion of AIS Training.


BUSINESS BOOKINGS & PAYMENTS

Business customers who have passed a satisfactory credit assessment and completed all necessary documentation can pay on standard open account credit terms with payment due 30 days from the date of invoice. All bookings must be made with a valid purchase order and any bookings made without receipt of a valid purchase order by AIS may result in any delegate booked being unable to complete the course and/or receive their course certificate(s).

Non-payment of invoices may result in AIS withholding any course certificate(s) until payment is received in full.

For any course of more than 5 days in duration and all scaffolding courses the following special booking terms apply:

For business customer bookings with a verified credit account you will be liable for 50% of the course value if the booking is made more than 4 weeks in advance of the course commencement date, but cancelled within 1 week of the course commencement date. You will be liable for 100% of the course cost if the booking is cancelled less than 1 week before the course commencement date.


AIS CANCELLATION POLICY

Booking cancellations require a minimum of 7 working days’ notice prior to the course start date in order to receive a full refund.

For booking cancellations that occur between 2 -7 days prior to the course start date, AIS Training will allow the booking to be amended to an alternative date or time within a 3 month period of the original course start date at no additional charge. Once a course has been moved from its original date any subsequent amendments will be subject to an additional charge which will be advised at the time of booking. If an alternative date cannot be agreed any deposit paid will be retained

For booking cancellations that occur within 48 hours of the course start date no refund or date changes will be permitted.

No refunds or alternative dates will be offered for non-attendance on any paid course. Exceptional circumstances may be considered entirely at the discretion of AIS Training management.

AIS Training reserve the right to cancel any course booked for health, safety, insufficient numbers, practical matters and unexpected events beyond our control.  In such instances we will offer you an alternative date and if unsatisfactory any moneys received will be refunded in full.

Please Note: Any bookings made in conjunction with a promotional offer can be rescheduled once, provided it is more than 2 working days before the course commences, but cannot be refunded.

For any course of more than 5 days in duration and all scaffolding courses the following special booking terms apply:

For booking cancellations occuring 14-21 days prior to the course start date, AIS Training will allow the booking to be amended to an alternative date or time within a 3 month period of the original course start date at no additional charge. Once a booking has been moved from its original date any subsequent amendments will be subject to an additional charge advised at the time of booking. If an alternative date cannot be agreed any deposit paid will be retained.

For business customers with a verfied credit account you will be liable for 50% of the course value if the booking is cancelled within 14 days of the course commencement date and you will be liable for 100% of the course cost if it is cancelled less than 7 days before the course commencement date.


FINANCE

AIS Training is able to arrange finance for self-sponsor course bookings of £280 and over. Finance is provided by a 3rd party and is subject to status. Full terms and conditions relating to our finance offer are available on request or can be viewed on our website.


BEFORE YOU ATTEND

It is your responsibility to ensure you or the participant(s) who you have booked onto the relevant course(s) are fit, medically sound and otherwise able to fully and safely participate. You must complete all pre-course exercises (whether written or physical) that we require of you. Failure to meet any of these requirements may result in you being asked to leave the course or you may not be able to successfully complete the course. No refunds will be given in such circumstances.


COURSE PREREQUISITES

It is your responsibility to ensure you and/or any participant(s) you book onto the course hold the correct prerequisites when the course commences and they bring evidence of this on the first day of the course.  If you and/or any participant(s) you book onto the course fail to produce the correct prerequisite information we reserve the right to cancel you or their involvement in the course without liability. No refunds will be given in such circumstances.


ON YOUR COURSE START DATE

It is your responsibility to make arrangements to arrive at the course location on time.  Full course details including start date, start time and location will be sent to you in your course joining instructions. AIS Training may not be able to accommodate late arrivals as it may disrupt other course participants.  You must bring with you government issued photographic identification (eg. passport, Driver's licence). You will be informed in advance of your course start date of any equipment, clothing or other items necessary you are required to bring for participation in the relevant course.