Booking Terms


Full payment for your course must be received at least 2 working days* before the course start date. If the full payment isn’t received you will lose your space and any deposit already paid.

Provisional / Deposit

AIS are able to hold a space on a course for a maximum of 48 hours; we will require a minimum deposit of £50 to confirm a space on a particular course.


You can only apply for finance on courses to the value of £280 and over. Please view the full finance terms and conditions on course pages.

Cancellation Policy

If you give us…

7 or more working days* notice you will be eligible for a full refund

2-7 working days* notice you can move your course to another date within a 3 month period. You can only do this once, any subsequent changes will incur a charge of up to £200, or if you have booked an AIS Training package, there will be a charge of up to £400. 

Less than 2 working days* notice will not be eligible for any refund or amendment.

If you don’t turn up for your course then no refund or option to amend the date will be offered unless there are exceptional circumstances and at the sole discretion of AIS Training.

*Saturday and Sunday do not count as working days.

£50 Off First Booking Offer

This only applies to your first course over £150. AIS have the right to remove this offer at any time without prior notice.

Cancellations for Reasons Outside of Our Control

In the unlikely event that a course is cancelled by AIS Training for reasons outside of our control an alternative course will be offered or a full refund will be given to the paying booker.

AIS Training Ltd do not accept responsibility for any inconvenience, loss or negative outcome resulting from the cancellation of a course. We endeavour to always try to find the earliest alternative course dates but cannot guarantee that this will meet any contractual obligations that you may have.

Complaints Procedure

For the most up to date version of our complaints procedure please email