Customer Service Executive vacancy

AIS Survivex is expanding our dynamic and lively bookings team and we have a new opportunity for a highly motivated Customer Service Executive to join us at our centre in North Shields.

The role is a starting point to a career with us and progression through the business a genuine possibility. The ideal candidate will be highly personable, with a friendly phone manner, and the ability to multitask effectively.


The core responsibilities of the role will include:

  • Turning incoming telephone calls and training enquiries into sales
  • Providing information, advice and guidance to delegates on our portfolio of courses
  • Manage the full course bookings process from initial enquiry to sending of joining instructions
  • Taking and uploading of course payments and client POs
  • Liaising with both delegates and clients ensuring an excellent customer experience


If you think you're the person for the role and are up for joining the team here at AIS Survivex please email your CV to


AIS Survivex, both part of the 3t Energy Group, deliver more than 500 skills and competency courses from our world-class training centres in North Shields and Aberdeen.

Our business now operates across a number of industry sectors including Oil  and Gas, Wind Energy, Engineering, Manufacturing, and Construction, and we are expanding rapidly.

Part of what makes AIS Survivex successful is the highly motivated people who work here and their enthusiasm for success. We recruit individuals whose honesty, integrity, initiative and creative approach to problem-solving shines through.